Cancellation Policy 

The Heart Beat Story understands that life happens unexpectedly, so we try to be as flexible as possible when the unexpected happens. However, when we hold a time slot for one family, another family is unable to book that time slot. Therefore, we have crafted a policy to mitigate the harm to everyone involved when cancellations inevitably occur.

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Any cancellation made more than 7 days prior to the session will be fully refundable.  However, cancellations made within 7 days of the session will forfeit the 50% deposit.  In the event you paid more than the 50% deposit prior to the cancellation, you will be refunded the excess payment.  If your deposit is forfeited pursuant to this policy, the deposit amount may be applied toward a future booking with payment of a $25 fee.  The future booking must be made within 2 weeks of cancellation.
 

In the event that I need to cancel a session due to illness or an emergency, you will have the option of either receiving a full refund of the session fee or rebooking the session with an additional bonus free of charge.